Terms and conditions

Return Policy

The following conditions must be met to be eligible for return and refund:

·       Please Contact Leela yoga rugs about the desire for return within 30 days from the date of purchase to be valid

·       Items to be returned or exchanged must be unused and in the same condition when it was received. It must also be sent back in its original packaging for it to be processed.

·       Only regular priced item can be returned. Unfortunately, items bought on sale cannot be returned.

 

PLEASE DO NOT IMMEDIATELY RETURN AN ITEM TO SENDER

Contact us immediately if you would like to return an item, as there are additional charges incurred if item is sent back to the wrong facility.

If you wish to return an item, contact us at leela.yogarugs@gmail.com. Provide the following information so we can immediately assist you with the return:

·       Your full name

·       Order number

·       Item to be returned

·       Reason for return

 

Shipping instructions will be provided in our response once we received your email.

Please note that you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. We will only refund the amount paid for the shirts or items being returned.

All items will be inspected to make sure that it is in the original condition it was sent. We will send you an email to notify you if the refund is approved or denied. If a payment is approved, it will be credited back to your credit card or whatever mode of payment used during purchase. Refund is posted to your account several days after it was processed.

Exchange

We do not accept exchanges, however if you wish to change an item because of size or for a different item altogether, you may return it and we will process a refund after inspection of the merchandise. You can purchase the new merchandise once you received your refund. Alternatively, you can place a new order without the need to wait for the refund. Rest assured that all returns, if all terms are met, will be refunded.

 

Shipping speed and shipping conditions

Rugs will be shipped within 2 – 5 days of purchase.

Speed and price depend on product type, delivery service and destination. Please choose at checkout the option that best suits your needs.

***Please note that if you choose the Shipping rate with No Tracking that we will not be responsible to replace your items should they get lost in the mail. ***

CUSTOM FEES NOTICE

Some shipments may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. Sorry but we do not control these charges and you are responsible for these fees

Privacy policy

Leela Yoga Rugs Privacy Policy

Updated April 29th 2020

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Leelayogarugs.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.) We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

ADWORDS AND FACEBOOK REMARKETING
This website uses the Google AdWords and Facebook remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, Facebook or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Leelayogarugs website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Websupport to power our online store--you can read more about how Websupport uses your Personal Information here: https://www.websupport.sk/en/privacy-policy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of [[INSERT AGE]] .

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at leela.yogarugs@gmail.com or by mail using the details provided below:

Leela Yoga Rugs
Martin Jurcisin
Vinne 388, 072 31 Vinne, Slovakia, EU


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at leela.yogarugs@gmail.com or by mail at


Leelayogarugs
Martin Jurcisin
Vinne 388, 072 31 Vinne, Slovakia, EU